Frequently Asked Questions
Everything you need to know about our premium merino wool essentials.
What makes merino wool better than traditional wool?
Merino wool is much finer and softer than standard wool, meaning it is itch-free and comfortable against the skin. It also features natural moisture-wicking properties and odor resistance.
How should I care for my Woolly garments?
To ensure longevity, machine wash cold on a gentle cycle with wool-safe detergent. We recommend hanging to dry, though most items can be tumble dried on a low heat setting.
When will my order ship?
Orders are typically processed within 1-2 business days. Once shipped, standard domestic delivery generally takes 3-5 business days depending on your location.
What is your return and exchange policy?
We offer a 30-day return window for all unwashed and unworn items in their original packaging. Exchanges for different sizes or colors are always free.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination.
Are your products ethically sourced?
Absolutely. We only source our merino wool from non-mulesed farms that prioritize animal welfare and sustainable land management practices.