Returns & Exchanges
At Woolly Clothing Co, we stand by the quality of our merino wool and want you to be completely satisfied with your fit. We offer a 30-day return and exchange window for all unworn and unwashed items in their original packaging.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email to ensure tracked delivery.
Package Your Items
Place your items in their original packaging or a secure mailer, ensuring all original tags are attached and the return slip is included.
Drop Off and Refund
Drop the package at any authorized carrier location; your refund or exchange will be processed within 5-7 business days of receipt at our warehouse.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing